Frequently Asked Questions
Where/When do we meet?
All group tours meet at 9am in front of Denver’s Union Station 1701 Wynkoop Street, by the large American flag pole by the curb side. The guides will find you there between 8.50am and 9am. Delays are possible due to traffic.
The following tours also have an optional pick-up at Boulder’s Peet’s Coffee at 29th St. Mall:
Private Tour pick-ups are planned after talking to customer service.
Lunch. We provide a picnic lunch for FULL DAY tours. If you have any dietary restrictions (vegetarian, gluten free, vegan) please make a notation in your order or give us a call. For serious dietary needs you might consider bringing your own food.
What if I am late?
Please call the office at 720-583-0654 if you are more than 5 minutes late. We have the phone number on file you provided at the time of booking. The guides will call you if they can’t locate you by 9.05am. We will leave by 9.15am.
Can I park at Union Station?
There are several parking garages in the area, 1899 Wynkoop St. Garage is one of them. The Crawford Hotel, which is at Union Station has valet parking available ($25).
What should I wear?
Please look at the weather for the day you are traveling. For tours with high elevation (Rocky Mountain, Mt. Evans) please be aware that it gets much colder in the mountains. For hiking tours bring layers, as it gets cold in the mountains, however after a hike you might want to shed layers.
- Light hiking shoes or sneakers with good tread.
- Wear layers so that you can shed them if you are hot and bundle up if you are cold.
- Windbreakers/rain jackets are recommended for the full day tours. In the winter warm jackets, hats and base layers are needed especially for the full day tours.
- Full day tours: The temperatures can be up to 10 degrees colder than what you experience in Denver that day due to change in altitude.
- Half day tours: The temperatures are not more than 3 degrees cooler as they are in Denver that day.
What else should I bring?
- Bring a bottle of water per person. We have refills in the car. Colorado is a very dry state and altitude can amplify hydration needs.
- Your required medications.
- Wear sunscreen/lip balm.
- Backpack for the hiking tours
Is there a lot of hiking or walking on the tour?
We call our regular tours active sightseeing tours. We like to accommodate everyone by giving people the opportunity to walk around and/or sit down on a bench and just soak in the nature. There are many photo stops along the way to get out and take pictures and take a stroll. Unless the tour is sold as a hiking tour, we will not hike.
Hiking tours: Sunset Hike 2-3 miles, Boulder Trails & Ales 2-3 miles, Rocky Mountain National Park Hiking Tour 4-5 miles
What is the highest elevation I will be on?
Weather permitting and in the summer, we will go up to 13,000 feet for our Rocky Mountain National Park Tours. We go up to 14,000 feet on our Scenic Mount Evans Tour in the summer. Red Rocks Amphitheater is 6,500 feet. Be sure to drink lots of water to stay hydrated.
How big are these group tours?
Our group tours do not exceed 14 passengers.
What type of transportation do you use?
All our tours are run in upscale, clean , 14 passenger vehicles.
How long is the tour?
Half Day tours are 4 hours, Full Day tours are 8 hours long. Sunset Hike, Boulder Trails & Ales, Denver Overview Tour 3 hours. There could be delays based on traffic, or weather.
Is there an age restriction?
There is a minimum age requirement of 8 years old. There is no age requirement of Private Tours.
What if the weather is really bad?
If the weather is really bad we will notify you the night before or the morning of to cancel the tour. We barely cancel the tours. It is your responsibility to monitor the weather and cancel accordingly if you don’t want to go due to some clouds/rain/snow. Colorado weather can be very unpredictable and we cannot guarantee visiting all sights if we think it is not safe to drive.
What if I cancel the tour?
For a full refund, there is a 72 hour cancellation policy. You can transfer your purchase to someone else anytime, just notify us by e-mail/phone. If you have booked a tour through an online travel company, please check their policy.